Who are we? | Spalopia - Experts in spas and wellness

SpalopiaLeading marketplace for spas and wellness in Spain and Portugal with over 10 years of experience and +400 selected centers

Meet the Spalopia team, their experience in the wellness sector and how we work to offer you quality and trusted spas.

Spalopia is the specialized marketplace in wellness in Spain, Andorra and Portugal. We connect people with more than 400 spas and wellness experiences, to book or gift easily, safely and without complications.

+400

selected spas

+1000

experts

"At Spalopia we believe that the spa should be an everyday priority: a space to take care of yourself, recharge energy and share good moments with your loved ones and friends.

That's why, our mission is to turn every visit into an unforgettable experience and make booking or gifting wellness as simple as a click.

And our vision is to drive a wellness sector where professionals work with the same ease with which you relax. To make this possible, we have been developing digital tools for more than ten years such as Siana, a spa management software, and Spalopia.com, the marketplace where you choose the spa and treatment that best suits you at any time."

Dennis González

CEO Spalopia

CEOSpalopia

QualityTrustCustomer serviceClosenessSecurity

At Spalopia we prioritize your well-being with quality, closeness and trust. We only work with verified spas, we offer you a 100% secure online experience and we are by your side to resolve any questions.

Returns in 14 days and free changes.

If they expire we change them for a service of equal value that you choose

We maintain quality without discounts and with prices equal to or better than at the center.

Gifting a Spalopia voucher is perfect to say: 'I love you, you deserve to rest'.

The Spalopia team is made up of experts in wellness, technology, marketing and customer service and we all share the same passion: well-being. With more than 10 years of experience, we ensure to select only the best spas that we ourselves would enjoy.

years of experience

+400

selected spas

+100.000

satisfied customers

Yes, you can request a refund within 14 calendar days of purchase, provided the voucher has not been redeemed or booked.
After this period, refunds are not accepted, but you can exchange the voucher for another spa, service, or recipient name.

Access the "Manage Voucher" form found in your purchase email and select the "Cancel Voucher" option.
Remember that fewer than 14 calendar days must have passed since the purchase and the voucher must not have been redeemed or booked.

If more than 14 days have passed, you can:
- Change the voucher name to gift it to someone else.
- Change the experience for another at any spa available on Spalopia.com.
- Change the experience for a getaway, including a hotel night + spa.
- Redeem the voucher later at the same spa as the original voucher (within the validity period).

Don’t worry. In most cases, spas accept the voucher even if it has expired.
If the spa does not accept it, you can request a change to a coupon for the voucher’s value, which you can use to purchase another experience.

Yes, you can change the name as many times as you like.
Ideal if you decide to gift it or if someone else will enjoy it.
Simply access the Manage Voucher form and edit the recipient’s details.

Yes, you can exchange your voucher for any other experience available on Spalopia.com.
Access Manage Voucher from your purchase email and click the "Change Experience" option.

Unless otherwise stated, most vouchers are valid for 6 to 12 months from the purchase date.
You can see the exact date on your voucher and in the confirmation email.
If your voucher expires, don’t worry: the spa may still accept it. If the service price has changed, you can manage a change via the form.

Your voucher is activated automatically upon completing the Manage Voucher form.
From there you can:
- View or download the voucher as a PDF.
- Change the name or experience.
- Book directly with the spa.
- Cancel it (if within 14 days of purchase).

Once activated, check the voucher to see if prior booking is required (in most cases, yes).
Contact the spa directly using the details on the voucher.
Bring your voucher on the day of the experience (printed or on your mobile).

Of course! You can:
- Add the recipient’s name at the time of purchase.
- Change the name at any time from the management email.
- Download the voucher to print or send digitally.

If your voucher expires, don’t worry: the spa may still accept it. On the other hand, if the service price has changed and the spa does not accept it, you can manage a change via the form.

We recommend booking in advance, especially on peak dates.
If the spa has no reasonable availability, we can help you exchange your voucher for another at no cost, or even cancel it if within 14 days from purchase.

It depends on the spa and the voucher.
Some experiences are only available on specific days (for example, weekdays).
This will be indicated before purchase and also on the voucher itself.

Don’t worry.
You can recover your voucher by writing to us at ayuda@spalopia.com with any information you remember:
- Purchase email
- Buyer or recipient name
- Spa or service chosen
- Approximate purchase date

Yes, unless the spa states otherwise.
If you wish to redeem several vouchers for the same date, we recommend checking directly with the spa as it will depend on their conditions and availability.

Some spas allow minors, generally requiring separate purchase of children’s and adults’ vouchers. In these cases, both children and adults can enjoy the experience together, always respecting the centre’s own rules.

Relax, we take care of it

These are the values that guide us

Why choose us?

Spalopia's human team

Our allies endorse us

Are you ready to enjoy?

Frequently Asked Questions

Can I return my voucher?

How do I request a refund?

What options do I have if more than 14 days have passed since the purchase?

What happens if my voucher has expired?

Can I change the name on the voucher?

Can I exchange my voucher for another spa or service?

What is the validity period of my voucher?

How do I activate my voucher?

How do I redeem my voucher at the spa?

Can I gift a voucher to someone else?

Can I extend the voucher’s validity?

What if the spa has no availability for the dates I want?

Can I use my voucher any day?

What should I do if I lose the voucher or can’t find the email?

Can I use multiple vouchers at once?

Can I take children to the spa?

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