Ritual Serenidad con Piedras Calientes

Terms and Conditions of ServiceRECOMMENDATIONS FOR PROPER USE OF THE SPAThe minimum age to access the Spa is 14 years.The Spa environment is a place of relaxation and tranquility.Please respect the privacy rights of all Spa users. To this end, avoid speaking loudly and using mobile phones, cameras, or other electronic devices while using the facilities.Changing rooms with showers are available, and a towel will be provided for use during your visit.For safety and hygiene reasons, swimwear (nudity is not permitted) and slippers must be worn at all times during the Teide Esencias Spa Circuit, including in saunas and steam baths.It is mandatory to use towels on benches and other surfaces within the circuit, and to shower before using steam baths and pools.The jacuzzi and cold-water pool contain a high level of chlorine; therefore, contact with eyes and mucous membranes should be avoided.Please leave wet towels in the designated areas and the locker key in the lock at the end of your visit.Entry to the Teide Esencias Spa Circuit includes access to the hotel pool.Punctuality for your appointment is highly appreciated. In case of late arrival, the time will be deducted from your treatment/massage/circuit.Entry to the Teide Esencias Spa Circuit allows for a maximum continuous stay of 1 hour and 30 minutes, which cannot be split and includes the massage.Except for 50-minute massages, which entitle you to 1 hour of access to the Spa Circuit. TREATMENT DURATIONPlease note that all our treatments include a 5-minute consultation with your therapist.Be aware that any delay will result in a reduction of the treatment time. APPOINTMENT REQUEST AND CANCELLATION POLICYPlease consider our cancellation policy:Reservations must be canceled or modified at least 24 hours in advance; otherwise, 100% of the treatment/massage/circuit price will be charged.IMPORTANT: Failure to attend the reserved appointment without prior notice will result in a 100% charge of the reserved treatment.To avoid possible charges, you may make changes or cancellations by contacting us:WhatsApp: +34 640 99 67 59SPA OPERATING HOURS: Monday to Sunday from 10:00 to 13:00 and 14:00 to 18:30EMAIL: spa.manager@teideesencias.comOUTSIDE SPA OPERATING HOURS BY PHONE: Tel +34 640 99 67 59 This information is being sent with the confirmation of your reservation, so we understand that you have read and understood the operation and cancellation policy of our Spa.