Privacy Policy

Basic Data Protection Information

SPALOPIA, S.L., hereinafter, undertakes to comply with current legislation at all times regarding the processing of personal data. Through the following privacy policy SPALOPIA, S.L., in accordance with the requirements provided in the GDPR informs users of:

1. Who is responsible for the processing of your data?

The data controller is SPALOPIA, S.L.:

SPALOPIA, S.L. informs the user that the data provided through browsing our website, the contact form or the sending of emails, will be processed by SPALOPIA, S.L. and that said processing is included in the Processing Activities Register managed by SPALOPIA, S.L. in accordance with the provisions of the GDPR.

2. What are your personal data used for?

At www.spalopia.com when the user accepts our privacy policy authorizes us to use and process the personal data provided to:

• Send you the information and provide you with the service you request through the various forms available on our website.
• Provide you with information about offers, products and services requested.
• Occasionally, SPALOPIA, S.L. may use your personal data to send you notifications by email. Such notifications will be made to inform about changes in our services or products or in our legal conditions policies.
• Send you commercial communications about offers, activities and promotions of SPALOPIA, S.L. and the sector that may be of interest to you by conventional or electronic means when you have checked the box that you wish to receive information.

www.spalopia.com also collects information from web users not provided directly by them through cookies and DARD devices. The data collected through cookies and other devices will be used for statistical studies and profile analysis in order to provide a better service through our website, for which the GOOGLE ANALYTICS application will be used, which is a Google tool to help analyze website owners how their visitors interact with their properties. You can obtain more information about their privacy policy at: Google Analytics

Google, including all its tools, comply with the EU-US Privacy Shield Framework, in accordance with what is established by the United States Department of Commerce regarding the collection, use and conservation of personal information from member countries of the European Union.

www.spalopia.com will at all times try to establish adequate mechanisms to obtain the user's consent for the installation of cookies that require it. When a user accesses our website a pop-up appears informing of the existence...(truncated 14706 characters)...r the purchase with SPALOPIA, S.L. you have to finalize the purchase and proceed to pay the amount of the purchased products through the payment gateway.Cookies policy

3. What is the legal basis for processing your data?

The legal basis for the processing of your data by SPALOPIA, S.L. is based on:

• The performance of a pre-contract/contract to send you the information and provide the requested service, which would not be possible otherwise.
• The user's consent for the sending of commercial communications regarding offers, activities, and promotions from SPALOPIA, S.L. and the sector that may be of interest, as well as the management of our blog. The user may revoke the consent given at any time by exercising their ARCO rights by sending an email to administracion@spalopia.com.

4. How long do we keep your data?

The data used to send you information or provide the service you request through the various forms available on our website will be kept for as long as the contractual relationship is in force, and once it has ended, for the legal limitation period.

The data processed for sending the newsletter and commercial communications about offers, activities, and promotions from SPALOPIA, S.L. and the sector that may be of interest will be kept until the user revokes the consent given.

The IP address obtained through cookies will be kept for a period of one year, in order to demonstrate the user's consent.

Regarding the retention period for cookies, you can obtain more information on our website in the sectionCookies policy

5. What type of data do we process from our users?

SPALOPIA, S.L. processes the following categories of data:

• Data from users who fill in any of the available forms: The personal data requested by SPALOPIA, S.L. include:
• Identifying data: name and surname, telephone, postal and email address
• Data relating to the request
• Data from users who browse our website: Data provided by cookies and Google Analytics.

Only those over 16 years of age may provide data through our website. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and currency of all data communicated to SPALOPIA, S.L. and declares that they are over 16 years of age, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by SPALOPIA, S.L. may be mandatory or voluntary.

Voluntary information is that which the user is not obliged to provide in order to contact us.

Fields marked with an asterisk (*) or with the word (required) on our forms are mandatory; refusal to provide them will make it impossible to provide the service or attend to your request.

In the event that you provide us with third-party data, you declare that you have their consent and undertake to pass on the information provided in this clause, exempting SPALOPIA, S.L. from any obligation. Nevertheless, SPALOPIA, S.L. may carry out verifications to confirm that the third party has been informed, adopting the due diligence measures established in data protection regulations.

6. To which recipients will your data be communicated?

Data will not be transferred to third parties except where there is a legal obligation or where it is necessary to attend to your request and to carry out the performance of the contracted service.

7. What rights do you have and how can you exercise them?

The user may exercise the following rights before SPALOPIA, S.L.:

• Access their personal data
• Rectify them when they are inaccurate or incomplete
• Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected
• Object to their processing
• Request the restriction of the processing of their data when any of the conditions provided for in the regulations are met
• Request the portability of their data in the cases provided for in the regulations
• Prevent being subject to automated decisions
• Revoke the consents granted

To exercise their rights, the user must send a written request indicating the right they wish to exercise, accompanied by proof of identity and a postal or email address for notification purposes. This request can be made either by post to: SPALOPIA, S.L. Avenida Sor Soledad Cobian, 3, 38300 - Orotava, La, or to the following email address: ayuda@spalopia.com

SPALOPIA, S.L. must respond to the request to exercise rights within one month of receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, indicating the reasons for the delay.

Furthermore, data subjects have the right to lodge a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) when they consider that SPALOPIA, S.L. has breached the rights recognised by data protection regulations at: www.aepd.es

8. Are my data secure?

SPALOPIA, S.L. has a current contract with the hosting company OVH for the hosting of its website. It is a European company and has the latest security systems.

SPALOPIA, S.L. guarantees the adoption of appropriate measures to ensure the confidential processing of your data, given their confidential nature.

SPALOPIA, S.L. undertakes to keep such data secret, treating them with the utmost reserve, and declares that it has implemented in its information system the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is done so via a secure protocol. Our website has an SSL certificate which ensures that when a user visits our website and exchanges information with us, an encrypted connection is established.

9. Links to other websites

If you choose to leave our website via links to websites not belonging to our entity, SPALOPIA, S.L. will not be responsible for the privacy policies of those websites or for the cookies they may store on the user's computer.

Version: 2.1

Date: 24/05/18